The fine print, in plain language.

You must be at least 18 years old and able to form a binding contract to use the Service. If you use the Service on behalf of a company, such as a brokerage, you confirm that you’re authorized to accept these Terms for it, and “you” includes that company.

We use passwordless sign-in: we email you a one-time link each time you log in. You’re responsible for keeping your email account secure and for activity that happens under your Nest & Roots account. Please give us accurate information and tell us right away at hello@nestandroots.com if you think someone has accessed your account without permission.

Nest & Roots creates exterior home renders made by human designers. Our render products are:

• Fresh Paint: a repaint and material or siding swap, with no structural changes;
• Back to the Studs: a substantive renovation, including new structures, windows, elevation changes and finishes; and
• Blueprint Renders: a realistic render from architectural drawings you supply, with suggested finishes and colors.

Each render product includes one exterior view. Additional views can be purchased. Approved renders may include shoppable product pins linking to physical products you can buy through the Service. We may add, change or discontinue products and features over time.

Prices are shown in US dollars and are the prices at the time you order. Applicable taxes are calculated at checkout. Payments are processed by Stripe, and by ordering you authorize us, through Stripe, to charge your payment method for the total shown.

We may refuse or cancel an order, for example if a price was displayed in error or we suspect fraud. If we do, we’ll refund anything you paid for that order.

Our standard turnaround is two weeks, and optional rush turnarounds (5-day and 48-hour) are available for an additional fee. All turnaround times are good-faith estimates, not guarantees. Delivery depends on receiving usable photos or drawings and a complete brief from you.

You review each delivered round in our online viewer, where you can leave pin comments. Each render project includes two free revision rounds. Additional revisions are available for a fee per view (currently $100 per view), and you choose which views to revise.

A revision refines the design you ordered. It doesn’t change the product or scope. For example, it can’t turn a Fresh Paint render into a Back to the Studs redesign. If a request goes beyond the original scope, we’ll let you know and offer options.

After we deliver a round, you have 30 days to approve it or request a revision. We’ll send a reminder email about seven days before the deadline. If you don’t act within 30 days of delivery, the round is automatically approved and your project is marked complete. After completion, further changes are available as paid revisions or a new order.

Render orders: you can cancel for a full refund at any time before you submit your brief. Email hello@nestandroots.com to cancel. Once you submit your brief and our designers begin work, render orders are non-refundable. Your included revisions are how we make sure you’re happy with the result.

Nothing in these Terms limits any rights you have under applicable consumer protection law that can’t be waived.

For Trade subscriptions are for real-estate professionals and include a monthly allowance of Fresh Paint renders with a 48-hour turnaround target.

• Auto-renewal: subscriptions renew automatically each month and are charged to your payment method at the start of each billing period until you cancel.
• Cancellation: you can cancel anytime from your account. Cancellation takes effect at the end of your current billing period. You keep access until then, and we don’t provide refunds or credits for partial periods.
• Monthly allowance: your render allowance resets each billing period. Unused renders don’t roll over and have no cash value.
• No revisions: subscription renders don’t include revisions. You can buy any render product at retail if you need one.
• Price changes: we’ll give you notice before a price change takes effect on your next billing period, and you can cancel before then.
• Failed payments: if a payment fails, we may pause or cancel your subscription until it’s resolved.

Subscribers receive a referral code that gives their clients a discount (currently 20%) on retail render purchases. Referral codes are personal to the subscriber and are for sharing with genuine clients. They may not be sold, transferred, posted on coupon or deal sites, or used by the subscriber on their own subscription. Codes can’t be combined with other offers unless we say so, and have no cash value. We may deactivate a code and reverse discounts if we reasonably believe it’s being misused.

“Your Content” means the photos, drawings, briefs, comments and other material you upload or send us. You keep ownership of Your Content.

You grant us a non-exclusive, worldwide, royalty-free license to host, store, copy, modify and use Your Content only as needed to provide the Service to you, including creating, delivering and revising your renders. We won’t use Your Content, or renders of your home, in our portfolio or marketing unless you give us permission. We’ll ask first.

You represent that you own Your Content or have the rights and permissions needed to upload it and grant this license, and that it doesn’t infringe anyone else’s rights. For example, you should have permission from the architect or owner before uploading drawings or photos that aren’t yours.

The Service, including our website, designs, software and brand, and the renders we create, are owned by Nest & Roots and protected by intellectual property laws. We retain copyright in the renders we create.

When you’ve paid for a render, we grant you a perpetual, non-exclusive, non-transferable, royalty-free license to use it for your personal, non-commercial purposes. This includes printing it, and sharing it with family, contractors, designers, suppliers and others helping with your project.

Real-estate professionals may also use renders to market the specific property that was rendered, including in listings, flyers, presentations and social media. When doing so, you agree to present them as visualizations of potential changes and not as the property’s current condition.

You may not resell or sublicense renders, use them to market a different property, or remove any attribution we include, without our written permission.

Renders are artistic visualizations meant to help you explore design ideas. They are not architectural, engineering, structural, surveying or construction documents, and they are not professional advice. Don’t use renders for construction, permitting, cost estimates or code compliance. Always consult licensed professionals and check local regulations and any HOA rules before you build.

Color and material accuracy: colors, textures and finishes in renders are approximations and will look different on different screens, in print, and in real light. Product and material suggestions are for inspiration. Always check physical samples before you buy paint, materials or finishes.

Physical products, such as furniture, lighting and plants, shown in product pins or sold through our cart are supplied and shipped by third-party vendors. Product availability, specifications and shipping times are provided by those vendors and may change. We currently ship to the addresses shown at checkout. Shipping estimates are not guarantees.

All sales of physical products are final, except for items that arrive defective or damaged. If that happens, contact us at hello@nestandroots.com within 14 days of delivery with your order details and photos of the issue, and we’ll work with you and the vendor to resolve it. Manufacturer warranties, where offered, are provided by the manufacturer.

You agree not to:

• upload content you don’t have the right to use, or that is unlawful, harmful or offensive;
• upload photos of a property to mislead, harass or impersonate anyone;
• use renders to misrepresent a property’s current condition to buyers, lenders or anyone else;
• interfere with or disrupt the Service, probe or test its security, or access it by automated means without our permission;
• copy, scrape, resell or reverse-engineer the Service; or
• use the Service in violation of any law.

We may suspend or close accounts that break these Terms. Where appropriate, we’ll tell you why and refund any prepaid, unused services.

We work hard to deliver great renders and a reliable Service. However, to the fullest extent permitted by law, the Service and all renders are provided “as is” and “as available,” without warranties of any kind, express or implied. These include warranties of merchantability, fitness for a particular purpose, accuracy and non-infringement. We don’t warrant that the Service will be uninterrupted or error-free, or that any render will match finished construction.

To the fullest extent permitted by law, Nest & Roots and its owners, employees, designers and contractors won’t be liable for any indirect, incidental, special, consequential or punitive damages. This includes lost profits, lost data and renovation, construction or material costs arising from your use of the Service or reliance on any render.

To the fullest extent permitted by law, our total liability for any claim relating to the Service is limited to the amount you paid us in the 12 months before the event giving rise to the claim.

Some jurisdictions don’t allow certain limitations, so some of these may not apply to you.

You agree to indemnify and hold Nest & Roots harmless from claims, losses and expenses, including reasonable legal fees, arising from Your Content, your misuse of the Service or renders, or your breach of these Terms.

These Terms are governed by the laws of the State of [State], without regard to its conflict-of-law rules. Any dispute will be resolved in the state or federal courts located in [State], and you and we consent to their jurisdiction. Before filing a claim, please contact us at hello@nestandroots.com so we can try to resolve it informally.

We may update these Terms from time to time. We’ll change the “Last updated” date above and, for significant changes, notify you by email or with a notice on the Service before they take effect. Changes won’t apply retroactively to orders already placed. If you keep using the Service after changes take effect, you accept the updated Terms.

Questions about these Terms? Email hello@nestandroots.com or use our contact form. Nest & Roots is based in the United States.